TLA Jobline

Responsible for providing direct assistance to library patrons in reference, periodical searches, and print and media use. Also responsible for assisting librarians with programming services. The weekly work schedule will include nights and weekends, with some changes to the regular schedule required to participate in programming and outreach services.

 

Target Hiring Range: $17.51/hr - $19.42/hr

1. Assess patron needs and provide assistance using printed materials, automated databases and other library technologies.
2. Instruct patrons in the basic usage of the Internet, automated or online services and resources, and other library technologies.
3. Instruct library patrons in the use of library equipment, scanners, computers, and print management and PC reservation systems.
4. Respond and resolve requests for library materials, services and information or refer to librarians as needed.
5. Complete special projects, as assigned. Assist librarians with collection development and maintenance, programs or library services as needed.
6. Assists patrons at the circulation desk when needed.
7. Organize and shelve or file materials appropriately, such as alphabetically or by Dewey decimal classification number.

 Four year Bachelor's degree
 Under and including 1 year experience in public library or customer service work environment
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

One or more of the following are preferred qualifications for this position:

• Bachelor's degree in library studies, , education, or related field of study
• Up to 1 year experience in public library
• Experience or background working in a diverse customer service environment
• Training or experience working with mainstream social media (e.g. Facebook, Twitter, Instagram, etc.)
• Working knowledge of library technologies and online resources

 

Knowledge, Skills & Abilities:

 Valid Class C Texas driver's license

The incumbent works in a typical library environment with moderate noise levels, controlled temperature conditions, and some exposure to dust, but some physical labor and travel offsite may occur. Work assignment may be at any of the four library facilities and may vary, depending on departmental needs; reliable transportation will be needed. Physical tasks may include lifting, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90" height shelving or shelving at floor level, lift and carry materials, with the use of proper equipment, and push/pull full book carts. Must also be able to use keyboard and peripherals, operate a telephone, and communicate in person and over the telephone. The employee may interact with upset members of the public while interpreting and enforcing departmental policies and procedures.

Models Organizational Values
Customer Service/Interpersonal Skills/Communication/Problem Solving
Dependability/Adaptability/ Flexibility
Productivity/Quality/Technical Skills/Work Environment Safety
Teamwork/Managing Conflict/Negotiation Skills