TLA Jobline

10/31/2022 11:59 PM Central

Position Description

Harris County Public Library (HCPL) - Administrative Offices

This position is responsible for becoming the subject matter expert on all information technology platforms across the library organization and holding regular training sessions for staff on those platforms. This position is also responsible for maintaining relationships across the organization by communicating IT projects and initiatives to staff and communicating staff needs to IT.

 

Duties & Responsibilities

• Develops, plans and delivers regular training sessions for library staff

• Test and troubleshoot library technology platforms

• Evaluates and develops workflows for library applications

• Creates training content to be shared on library intranet

• Work closely with various team leaders for planning, managing, and implementation of changes

• Perform issue management and facilitate issue resolution with proper notification to all affected parties

• Other duties as assigned

Requirements

Education & Experience

• Master's degree in Library Science

OR

• Bachelor's Degree and

• Two (2) years of library experience

OR

• Associate Degree and 

• Four (4) years of library experience

OR

• High School Diploma and 

• Six (6) years of library experience

PLUS

• Customer service support experience

• Experience using an integrated library management system

• Verifiable experience as a trainer or instructor

Knowledge, Skills & Abilities

• Excellent communication skills (verbal & written)

• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

• Proficient customer service support skills

• Experience with Microsoft Office 36

• Demonstrated experience developing and conducting staff training

• Superior analytical and problem-solving capabilities

• Excellent communication skills and ability to translate complex technical issues to business users

• Proficient in documenting results and presenting findings to peers and management

• Must use your personal mobile device for our Multifactor Authentication process

Physical Requirements:

Some duties would require exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and up to 10 pounds to force constantly to move objects.

Preferences

• Six (6) years of Customer Service Support experience

• Three (3) years of experience using Sirsi Symphony  

• Three (3) years of experience as a trainer or instructor

General Information

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

Location: 

• Administrative Offices

  • 5749 South Loop East, 77033

Hours: 

• Full-Time; 40 hours a week

• Days and hours of work are typically Monday through Friday, from 8am – 5pm

• Hours may vary based on the business needs of the department

Salary: 

• Paid Biweekly

Work Environment:

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes. Possible exposure to loud noises in the environment.