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Salary: $52,408

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About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study, and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate, and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty, and alumni as they become ethical leaders in their professions and communities. The University's entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU's relationship with Dallas – the dynamic center of one of the nation's fastest-growing regions – offers unique learning, research, social, and career opportunities that provide a launch pad for our students, faculty, and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning, and research to creativity, performance, and athletic endeavor.

About the Position:

This role is an on-campus, in-person position.

SMU Libraries is seeking two enthusiastic individuals to fill two Access Service Manager openings in the Fondren Library (main library) and the Hamon Arts Library. Site assignment will depend on background and alignment with library-specific requirements and will report to either the Director of Access and Resource Sharing Services based in Fondren Library or the Director of the Hamon Arts Library. Both positions are Monday through Friday with occasional Saturday rotations.

The successful Access Services Manager (ASM) applicant will have a track record of strong customer service delivery, effective communication skills, supervisory experience, and the demonstrated leadership abilities required to oversee the management of the library's main service point at the respective library. The ASM is primarily responsible for promoting excellent customer service through the hiring, training, supervising, and evaluation of part-time Access Services student employees (Circulation, Resource Sharing, and Stacks).

As a member of the larger Access Services and Resource Sharing team responsible for the daily operations of all campus libraries, the ASM will participate in developing programs to improve customer service, communicate and coordinate with team members in other libraries, and actively seek to improve local and system-wide processes and services.

SMU is a nationally ranked private research university in Dallas, TX, with eight degree-granting schools. SMU Libraries includes six libraries on the main campus and one library at our satellite location in Taos, NM.  

SMU Libraries and the SMU campus is dedicated to diversity and inclusion. We seek to hire a person who shares our values of a diverse and equitable workplace based on teamwork with a proactive and positive approach in all that we do. 

Essential Functions:

• Service to Patrons and Customer Service Shares responsibility for staffing the Main Desk as the supervisor on duty, in conjunction with the student staff schedule, including nights and some weekends. Assists patrons in the identification and location of library resources and public printers/scanners. Collects/reverses fines and assists patrons with questions regarding their library accounts.
• Student Worker Management Hires, trains, supervises and evaluates part-time student employees. Monitors student employee customer service skills with regular feedback and correction. Manages the scheduling of student worker shifts as well as time off requests. Keeps student expenditures within budget. Collaborates with the Director of Access and Resource Sharing Services on policies, procedures, and training materials.
• Administration Monitors and reports updates of the library hours to LibApps. Submits maintenance requests through Stable and coordinates supply orders that are sent for purchase. Manages group study rooms, private graduate carrel assignments, and locker checkouts.
• Committee Work and Special Projects Services on various committees as related to job duties, including, but not limited to, the Circulation Taskforce, and the Building Emergency Team, and works on special projects as assigned.
• Fondren-Specific Duties Oversees initial search and patron contact for missing items. Responsible for entering periodical statistics. Serves as backup to the Director of Access and Resource Sharing Services and exercises discretion and independent judgment with respect to matters of significance that pertains to Fondren's main desk.
• Hamon Arts Library-Specific Duties Submits Gate Counts In collaboration with Dir. of Access Services, acts as a point of contact for Hamon's security guard. Acts as point of contact for subcontractors. Manages scheduling and reservations for Hawn Conference room. Assists librarians with collections-related projects, including gift processing and weeding. Supports Hawn Gallery-related events and exhibitions.

• High School Diploma
• 3 years of work experience.
• 1 year of library experience.
• 1 year of supervisory experience or demonstrated excellence in leadership.
• Demonstrated ability to communicate effectively.

Preferred Qualifications:

• Bachelor's Degree (Disciplines in Visual, Performing, or Communication Arts preferred for Hamon Arts Library position)
• Demonstrated excellence in customer service.
• Experience in Access Services or Circulation.
• Experience with ALMA or another integrated library system.
• Strong organizational skills.
• Strong commitment to customer service.
• Demonstrated ability to problem-solve.

Deadline to Apply:

Open until filled. Applications submitted by February 3, 2023, will receive priority consideration. 

To be considered for this position, applicants are required to submit:

(1) A resume or CV,

(2) A cover letter that addresses the education and experience required and preferred for this position.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.