Library Associate - TTU - Primary Desk
Position Description :
This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
About the Department and/or College :
Ranked among the top third of academic research libraries nationally, Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system is comprised of: (1) University Library, (2) Southwest Collection/Special Collections Library, and the (3) Architecture Library. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections, and archives, and to offer services to students and faculty that enable academic and research success.
Major/Essential Functions :
Works in service areas providing exceptional customer service.
Answers incoming phone calls and triages where appropriate.
Maintains the inventory of reserve items.
Collects and enters statistical information on transactions outside of ALMA.
Assists patrons with reservation of Group Study Rooms.
Issues TexShare cards, community eRaider accounts, community borrower's cards, and guest WiFi to customers.
Serves as an escalation point to Access Services Leadership Team for customer service questions. Refers customers to relevant Libraries faculty and staff.
Serves as an escalation point for safety and security concerns including processing Lost & Found, performing security rounds, and opening/closing the building as needed. Notifies and follows up with a supervisor about safety and security concerns.
Submits End of Shift, End of Day, and Incident Reports as needed.
Submits Access Services Work Orders
Provides supplemental training for Student Assistants after initial training by SA Supervisor.
Monitors student assistants' day-to-day activities including monitoring student assistant schedule and notifying SA Supervisor of issues or successes.
Completes assigned projects within stacks management at the main library and remote storage facilities.
Participates in writing and updating Access Services procedures and documentation.
Knowledge, Skills, and Abilities
Effective interpersonal and problem-solving skills.
Strong written and verbal communication skills.
Flexibility in work assignments.
Strong attention to detail and accuracy.
Strong keyboard skills.
Excellent customer service skills.
Required Qualifications :
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.
Preferred Qualifications :
Ability to think independently.
Knowledge of Integrated Library Systems.
Experience with scheduling software.
Previous library experience.
Previous supervisory experience.
Knowledge of Microsoft Software.
Please apply here:
https://bit.ly/3Z8PDNiFor questions please contact Carrye Syma
carrye.syma@ttu.edu------------------------------
Carrye Syma
Assistant Academic Dean
Texas Tech University
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