https://www.tsl.texas.gov/jobs/readerconsult
Job Summary
Performs highly complex (senior-level) library work. The Reader Consultant provides library-focused services in the Reader Services department of the Talking Book Program. Responsibilities include providing library service via telephone, email, and postal correspondence to patrons who have visual, physical, and reading disabilities in a call center environment. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.
Essential Tasks
Communicate primarily by telephone with blind and print disabled readers to provide library service.
Maintain relevant knowledge of collection, assistive technology, and web-based library software program to provide effective library service.
Update database of electronic patron records.
Monitor patron service records and take appropriate action to ensure continued service.
Maintain physical patron files.
Perform other duties as assigned.
Attend work regularly in accordance with agency leave and attendance policies.
Comply with all applicable agency policies and procedures, including safety, standards of conduct, and dress code.
Other Tasks
Participates in special projects, as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited 4-year institution. Substitution: an associate degree and 2 years work experience in library or customer service environment; or high school diploma or GED and 4 years work experience in library or customer service environment.
Experience providing service to the public.
Experience using a computer and standard desktop software.
Preferred Qualifications
Master’s degree in library and information science from an accredited program.
College courses in literature, history, or other humanities.
Experience taking or making calls in a customer service environment.
Experience working with computer systems or databases.
Experience working with persons with disabilities.
Experience working in an office/clerical environment.
Experience working in a talking book library.
Enthusiasm and interest in promoting library service for readers with disabilities.
Fluency in Spanish, with ability to converse with patrons and to discuss books effectively in Spanish.
Braille proficiency.
Knowledge Skills and Abilities
Knowledge of books and general public reading interests, with personal interest in reading and ability to discuss books effectively.
Skill in the use of standard office equipment and software.
Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
Ability to communicate and interact effectively with members of the public and colleagues, both orally and in writing.
Ability to complete all job tasks accurately with attention to detail.
Ability to handle complaints and resolve problems with tact and diplomacy.
Ability to organize and plan work assignments to ensure daily deadlines are met.
Ability to work in a call center environment, including ability to work at a desk for extended periods of time, to block out noise from nearby workstations, and to wear telephone headsets with earpieces and mouthpieces.
Ability to creatively problem-solve, negotiate and handle stressful situations in a positive manner.
Ability to work independently and collaboratively in a team-based environment.
Environmental/Physical Conditions
Normal office work environment. May have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve moving; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely moving items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive motions while operating the computer. Normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies.
Other Requirements
Submit all college transcripts with application.
Reporting Relationships
Reports to Manager, Reader Services and works under a Reader Consultant Team Leader.
This position does not supervise any staff.
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: Job Description - Reader Consultant (00040392) (taleo.net)
TSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.
Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields no applicable MOS for Library Assistant or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Please call Human Resources at (512) 463-6564 with questions or for additional information.
Additional Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Inform...
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Ann Minner
Director of the Talking Book Program
Texas State Library and Archives Commission
Austin, Tx
aminner@tsl.texas.gov
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