| Preferred Qualifications |
Preferred Experience:
- Fluency in Spanish or another world language
- Experience working in a high-volume customer service environment
- Previous lead or supervisory experience preferably in a library environment
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| Duties, Functions and Responsibilities |
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides customer service by staffing public service desk, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, explaining policies, and creating displays.
- Ensures excellent internal and external customer service.
- Creates and implements programs, including outreach engagement, based on community needs and City and department's strategic priorities.
- Coaches, mentors, and provides feedback to staff.
- Responds to customer inquiries and requests for information in-person, by phone or online, and refers complex inquiries and requests to professional librarians, facilities, and technical staff. Oversees cash handling and reporting. Prepares reports, collects, and monitors statistics.
- Provides administrative support including scheduling and coordinating meeting and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling, reporting, and reconciling tasks.
- Represents the City of Austin and Austin Public Library to the public. Investigates and resolves complaints involving staff and public.
- Works or travels to several locations and serves on library-wide committees and task forces. Coordinates with other libraries and organizations concerning resource sharing and coordination of services.
- Engages in short- and long-rang planning for a library branch.
- Develops work schedules and monitors time sheets and payroll for staff. Oversees maintenance, security, and physical attributes of facility, grounds, and equipment.
Responsibilities – Supervisor and/or Leadership Exercised:
- Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.
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| Knowledge, Skills and Abilities |
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of books, electronic databases, internet resources, bibliographic sources, reference materials, circulation software, and library automation systems.
- Knowledge of library procedures, systems, and techniques.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Knowledge of fiscal planning and budget preparation.
- Knowledge of supervisory and managerial techniques and methods.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software, including Microsoft Office products.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to plan and present effective programs.
- Ability to facilitate discussions and resolve issues.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to use library automation and the internet.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to provide high-level customer service.
- Ability to work with people of diverse backgrounds.
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| Criminal Background Investigation |
This position has been approved for a Criminal Background Investigation. |
| EEO/ADA |
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
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